POLICY STATEMENT
At 2XS we strive to give you the customer the best possible service when purchasing goods - to make it a hassle-free and enjoyable experience when buying yourselves some goodies. When using our website to purchase items you are agreeing to be bound by the Terms and Conditions which are set out below and we ask you to tick the box which is included on the transaction window to confirm that you have read our Terms and that you agree with them.

ONLINE ORDERING
This couldn't be easier, select the products you wish to purchase by depressing on the "buy" button. At any time you can check the contents of your shopping basket by going to the top of the screen and clicking on "basket".

When you have completed selecting the goods you wish to buy you then go into the secure online shopping section where you give your personal details and credit/debit card information.

Alternatively, you can order any of the goods from our website, offline by phoning 2XS on 01243 512552, six days a week (closed Tuesdays) between 9am and 6pm.

PRICING OF GOODS
The prices on our website www.2xs.co.uk include VAT and are checked for accuracy. Occasionally errors may occur where prices are incorrectly displayed or changed as a result of circumstances beyond our control. In this situation you will be informed of the revised/correct prices once we receive your order, at this time should you wish not to purchase the product at that price we can cancel that part of the order.

SHIPPING GOODS
All goods are shipped from 2XS, Rookwood Road, West Wittering, CHICHESTER, West Sussex, PO20 8LT Tel: 01243 512552 Fax: 01243 512850 Email: mailorder@2xs.co.uk

MAIL ORDER POSTAGE CHARGES

Shopping cart subtotal (incl. VAT)

UK

International

£0 - £49.99

£3.99

email for quote

£50 - £199.99

£6.99

email for quote

£200 - £499.99

£11.99

email for quote

£500+

Free

email for quote

For a next day delivery we have to have orders by 2pm to guarantee next working day

CREDIT CARD PAYMENTS
We accept Visa, Delta, MasterCard and Switch. When ordering the address given must be the same as the registered address to the credit card that you are using. We require a land telephone number (not a mobile) when placing an order so that we can contact you should we have a problem with your order. We carry out thorough security checks on all orders.

ORDER CONFIRMATION & DELIVERY TIMES
Once we have received your order we will confirm by email that it has been processed and the expected delivery time. For UK mainland delivery on large items we use Interlink Carriers which are normally 2-3 days. For smaller packages we use Royal Mail which can take generally take up to 5-10 working days. For international orders we will quote on an individual basis.

BACK ORDERS
We carry a large stock of windsurfing and kitesurfing equipment, clothing and accessories, however, despite our best efforts, sometimes a product can sell out - should this be the case we will inform you of the earliest delivery date. Please inform us at this time should you wish to cancel the order.

RETURNS
Any items which are returned for refund or exchange must be received back at 2XS, Rookwood Road, West Wittering, CHICHESTER, West Sussex, PO20 8LT within 14 days in a new and unused condition and with the original packaging intact. This should be accompanied with the receipt and a Returns Number which will be given to you by a member of staff quoting your invoice number when phoning 01243 512552.No goods will be accepted without an authorised returns number from 2XS.

We regret that we cannot give refunds for carriage on incorrect purchases and we strongly recommend that you use a recorded/insured delivery service when returning goods as we cannot be held responsible for goods lost in transit.

INTERNATIONAL ORDERS
When placing an order from abroad we will require the following details from you:

Your full name, address and telephone number (including the international dialling code) so that we may contact if we have a query with your order.

We can only send international orders to the registered billing address of your credit/debit card. We will require faxed confirmation of that address, ie. the top of a recent credit/debit card statement - to enable us to carry out our credit card security checks.