Unfortunately, there are a few exceptions to the above rule - heavy luggage, Indoboards, SUP's and Kayaks - we are really sorry about this but due to the sheer size and weight of these products we have had to increase the delivery charge:
| Item |
Charge |
| SUPs/Kayaks |
£35.00 |
| Indoboards |
£13.99 |
| Luggage |
£13.99 |
For a next day delivery, please place the order by calling us on 01243 512 552 before midday.
CREDIT CARD PAYMENTS
We accept Visa, Delta, MasterCard and Switch. When ordering the address given must be the same as the registered address to the credit card that you are using. We require a land telephone number (not a mobile) when placing an order so that we can contact you should we have a problem with your order. We carry out thorough security checks on all orders.
ORDER CONFIRMATION & DELIVERY TIMES
Once we have received your order we will confirm by email that it has been processed and the expected delivery time. For UK mainland delivery on large items we use Interlink Carriers which are normally 2-3 days. For smaller packages we use Royal Mail which can take generally take up to 5-10 working days. For international orders we will quote on an individual basis.
BACK ORDERS
We carry a large stock of windsurfing and kitesurfing equipment, clothing and accessories, however, despite our best efforts, sometimes a product can sell out - should this be the case we will inform you of the earliest delivery date. Please inform us at this time should you wish to cancel the order.
RETURNS
Any items which are returned for refund or exchange must be received back at 2XS, Beaver Lodge, Bell Lane, Birdham, Chichester, West Sussex, PO20 7HY within 14 days in a new and unused condition and with the original packaging intact. This should be accompanied with the receipt and a Returns Number which will be given to you by a member of staff quoting your invoice number when phoning 01243 512552. No goods will be accepted without an authorised returns number from 2XS.
We regret that we cannot give refunds for carriage on incorrect purchases and we strongly recommend that you use a recorded/insured delivery service when returning goods as we cannot be held responsible for goods lost in transit.
INTERNATIONAL ORDERS
When placing an order from abroad we will require the following details from you:
Your full name, address and telephone number (including the international dialling code) so that we may contact if we have a query with your order.
We can only send international orders to the registered billing address of your credit/debit card. We will require faxed confirmation of that address, ie. the top of a recent credit/debit card statement - to enable us to carry out our credit card security checks. |
